Approved once, paid out on time

Thrill Casino: Unverified account today, cleared account tomorrow

The check exists because the license requires us to know who plays, and it is usually done within 64 hours.

Licensed & auditedGaming Control Board Curaçao OGL/2007/7477/696, tested by Gaming Laboratories International, SIQ, and BMM Testlabs.

Cleared in one go

Verification: the short version

Thrill Casino keeps the routine short so the wait lands on the check, not on you.

Who checks

Thrill Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2007/7477/696

How long

64 hours

Deadline

before the first withdrawal

Questions

[email protected]

Minimum age

18+

Four moves to clear

Clean uploads, no second round

Thrill Casino asks for the same three documents once, so getting them sharp pays off.

Which tab lists the gaps?

Log in and open the account area, where a verification tab lists exactly what is outstanding. Note the file types accepted before you pick anything from your phone.

Full frame, no glare

Photograph your photo identification on a flat, well-lit surface with all four corners visible and no glare across the face. Screen captures and cropped pictures get sent back.

Does the name match everywhere?

Send the proof of address and the payment method confirmation from the same account, matching the name on your ID. Anything blurred, folded or older than expected slows the review.

Will they ask for more?

Once everything is in, the review runs and you get an email with the outcome, usually inside 64 hours. Keep an eye on the verification inbox in case a reshoot is requested.

What gets checked

What you send and what it settles

Thrill Casino keeps the list to three items, each answering a different question about you.

Photo identification

Confirmsyour name, face and date of birth

Must showall four corners, in date, no glare

Proof of address

Confirmswhere you live now

Must showyour name and address, recent issue

Payment method confirmation

Confirmsthe account is yours

Must showyour name on the method used

Clear the second attempt

A fresher bill, pass this time. Your proof of address is time-stamped too far back for the check, so the reviewer cannot confirm where you live now. Pull a bill dated within the last three months Download the PDF from your provider, not a print-out scan

Original file, clean result. A phone screenshot of a bill loses the edges and the issuing details that the reviewer needs to read in full. Open the original file and save it as a PDF Photograph the paper copy on a flat, lit surface

Valid now, not last year. A card or passport that ran out before today cannot be accepted, even where the photo and the numbers stay readable. Check the expiry date before you upload Use a document valid on the day you send it

When we ask where it came from

Running under Gaming Control Board Curaçao licence OGL/2007/7477/696, Thrill Casino N.V. has to trace where player money originates. That duty is routine for every licensed operator, and a request to you is a compliance step rather than an accusation against your account.

Depending on your case, the reviewer may ask for one or more of these:

Recent payslips from your employer
Bank statement showing salary credits
Tax return or notice of assessment
Contract for a recent property sale
Statement from a savings account

Check points

Spot the four moments it starts

You will know which four moments bring the request, so nothing catches you mid-withdrawal.

Profile name mismatch

A nickname, a middle name left off or an old address in your profile sends the file to review, so the details are matched against your photo identification.

Send it before you cash out

The licence requires a cleared account before any payout leaves, so the first withdrawal pauses while identity and payment method are confirmed.

Why flag a big one?

A payment far above your usual pattern is flagged for a source of funds look, which means statements or payslips for the money behind it.

Under 18, no account

Before your eighteenth birthday you cannot hold an account here, and a date of birth check confirms the age on your identification.

Clear answers

Your withdrawal is waiting on a file

You have sent something in and the answer you got back was not the one you wanted.

What do I do if my ID photo gets refused?+

Send a fresh copy rather than the same file again. Most refusals come from a cropped, glared or blurry shot, so retake it flat in good light with all four corners visible. Emailing the replacement to [email protected] keeps it with the right team.

Can I do the document upload on my phone?+

Yes, phone photos are fine as long as the text stays readable. Keep the camera steady, switch off the flash and avoid shadows falling across the printed details. Anything shot through a window or in a dark room will come straight back to you.

Why does the casino want to know my source of funds?+

This step is a routine part of the licence against money laundering, not a sign that anything looks wrong. Gambling operators everywhere run it, and a short, clear answer about your income or savings is usually all it takes to move on.

My surname changed after my ID was printed, what do I send?+

Nothing is wrong, yet someone has to see the link between the old name and the new one. Include the certificate that joins both names, together with your photo ID and address proof, and the file reads as one person.

When do I have to verify my account before a withdrawal?+

The licence requires a cleared account at the latest before the first withdrawal. It may come sooner, though, at registration or at your first deposit, so having the three documents ready early saves time.