Need Help Now

Stuck Mid-Spin? Contact Thrill Casino

Reach our team by live chat, e-mail or phone, and someone answers around the clock, twenty-four hours a day, seven days a week.

Talk to Support Licensed since 2007

Paid today

847,855 A$

7,011 Playing now

Licensed & auditedGaming Control Board Curaçao OGL/2007/7477/696, tested by Gaming Laboratories International, SIQ, and BMM Testlabs.

Fast payoutsAverage withdrawal in 16 minutes, up to A$92,000 per transaction, A$17M paid weekly.

Data protection256-bit AES encryption secures every deposit, withdrawal, and session.

Your Question Needs an Answer

From Waiting to Answered: Pick a Channel

Use this when you need help now and want the quickest route to a real person.

Your Bonus Did Not Land

Start live chat on the site for anything urgent, from a stuck deposit to a game that will not load, and a typical reply lands within five minutes.

Start Chat

You Need It in Writing

Write to [email protected] for documents, statements or anything detailed; replies land within twelve hours, so send it before bed and read it with breakfast.

Write to Us

You Would Rather Talk It Through?

Call +61 2 6041 5854 (AEST) when you want a voice on the line, with a typical pick-up inside two minutes, day or night, any day of the week.

Call Us

Local Details

What Australian Players Get Here

Everything below settles the local details: who answers, when, in which language and who supervises us.

Reach Us

Australian phone+61 2 6041 5854

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2007/7477/696

Help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Still Unresolved

Follow These Steps If Support Missed It

Use this route when a chat or e-mail reply has left your issue unsolved.

Explain It Once

Talk to support first and spell out the problem in plain words, so the team can see what went wrong and log it properly.

From Wait to Written Reply

Ask for a reference number and a firm answer, because that record keeps the case moving and proves what was agreed.

Ask for a Senior Advisor

Push the matter to a senior advisor inside Thrill Casino when the first reply falls short, and set a clear deadline for the fix.

Independent Review Ahead

Take your complaint to Gaming Control Board Curaçao if the internal answer fails, and you gain an independent review of the dispute.

Desk Map

Send Your Message to the Right Inbox

Pick the desk that matches your question and your message reaches the team that can act on it.

Account

General support[email protected]

Verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Trying to Reach Someone

Real Timings Before You Wait

After this table you will know exactly how long each channel takes to answer.

Live Chat

Chat Hours24 hours every day

Chat First Reply5 minutes

Time ZoneAEST

E-mail

E-mail Address[email protected]

E-mail Reply12 hours

Phone

Phone Number+61 2 6041 5854

Phone Waiting Time2 minutes

Support answers

Thrill Casino answers in brief

You will finish reading knowing exactly how our support desk handles common situations.

trustHow long until my account is shut for good?+

Closing your account takes one message to our support desk and is actioned within 24 hours once we confirm the request came from you. Any remaining balance is returned to your registered payment method. Your player record is retained only for as long as the licence requires.

trustDo I need to call only during weekday hours?+

You need never wait for a weekday, because our team answers around the clock, every day of the week. Live chat replies in about five minutes, phone in roughly two, and e-mail within twelve hours. Christmas and public holidays follow the same schedule.

trustWhat happens when I speak a language other than English?+

When you write to us in English, German, Finnish or Norwegian, you get a reply in that same language. Every shift carries at least one multilingual agent, so your question is never bounced to a translator. Say your language up front and the right person picks it up.

trustDo I need to check your licence before playing?+

Do I need to know who licenses us? Thrill Casino N.V. holds licence OGL/2007/7477/696, issued by the Gaming Control Board Curaçao, and that is the body you can escalate a complaint to. Both facts sit on this page for your records.

trustWhat if I want my personal data removed?+

What if you want a copy of your data or want it erased, simply e-mail our privacy desk and ask. We reply within the usual twelve-hour window and confirm what we hold on you. Deletion is honoured once gambling-record retention duties are met.

trustWhere do I stand if my documents take ages?+

Where does the wait come from? Our checks typically finish in around 64 hours from the moment your documents arrive. Photo identification, proof of address and payment confirmation are what we need to clear them first time.

Checking the Company

Thrill Casino Names the Company Behind It

Read this when you want to know which company and licence stand behind your account.

The Company

Legal NameThrill Casino N.V.

Company Number365882 (Curaçao)

AddressHeelsumstraat, Willemstad

The Licence

RegulatorGaming Control Board Curaçao

Licence NumberOGL/2007/7477/696

Written Contact

Support E-mail[email protected]

Speed Up Your Fix With the Right Facts

Line up these five items and the support team can act on your issue on the first reply.

Your registered email address
The time the issue happened
Any payment or bonus confirmation
Photo identification for checks
Your device and browser details